Known Locally Service Terms
Updated 26/10/23
In the interest of a strong partnership and successful campaign, we have outlined the responsibilities and requirements of our agreement below. These Service Terms are subject to the General Terms and each individual term applies unless agreed otherwise in your Contract.
Known Locally is a trading style of Add People Limited and this Service Schedule is subject to the General Terms.
Our service
As your digital marketing partner, we will carry out our services with a reasonable standard of care. Our service may consist of:
Research
As your digital marketing partner, we will carry out our services with a reasonable standard of care. Our service may consist of:
Monitoring & Optimisation
We will monitor the current performance of your website and may carry out on-page and off-page optimisation activity designed to improve the visibility and performance of the site, in line with the recommendations from the audit & strategy report.
Transparency & Satisfaction
We will provide you with updates on our activity and any work completed will be owned by you, the site owner.
Client Responsibilities
In order for us to deliver our services effectively, there are a few specific requirements for you to consider. These requirements are your responsibility and they are essential to making sure that we can deliver our services properly:
Contract
We will need to have one point of contact who will be able to provide access details for relevant online accounts, sign off on campaigns and content required to promote your business.
Access
You should provide the required access credentials as and when requested. We will notify you as to the required access to complete the work.
Prevent Delays
You must ensure that you provide us with any requested content, logins, access, responses etc and understand that any delays will impact the delivery and performance of your campaign.
Platforms
You must comply with the terms and conditions of any third party agreement you enter into in relation to our services, such as advertising platforms.
Content
We may, on occasion, ask you for marketing collateral or information relevant to your business for use in your campaigns. You must ensure that you provide us with the requested content and understand that any delays may impact the delivery and performance of your campaign.
Budget*
You are responsible for ensuring that the agreed budgets are paid to the relevant advertising platform directly. Any media spend payments are your responsibility as is avoiding ads being stopped for non-payment. It falls on you to ensure all payment methods are valid and up to date. You are able to pause your third-party ad spend at any time; again, this is your responsibility.
*paid ads only.
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Get Known Locally
Address
8 Scott Dr, Altrincham, Manchester, WA15 8AB
0161 977 0546
helpdesk@knownlocally.co.uk
